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Shipping, Returns, Payments

SHIPPING:

We can ship to virtually any address in the world.
However there are restrictions and some products cannot be shipped to certain international destinations.
If we do not ship to your location, please contact sales@vedoneire.com for a shipping quote.

Free Shipping over £50!*
For a select number of countries, Vedoneire offers free delivery on orders over £50. 

*Countries included in the free delivery over £50 include:
Ireland, United Kingdom

 

For all other countries and orders under £50, the following delivery arrangements apply:

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Estimates delivery times are detailed below. Please note that once your parcel leaves Ireland and enters your destination country, we have no control over exactly how long the parcel will remain with your local postal service.

We process orders within 1-2 workings day and ship items Monday - Friday. We are open Monday to Friday (8am-4pm GMT) so if you have corresponded with us over the weekend, please expect a reply during business hours Monday to Friday only.

When ordering goods from Vedoneire Ltd for delivery overseas the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges must be borne by the recipient, we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from Vedoneire, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Estimated Delivery Times:
Ireland & NI - Next Day Delivery
United Kingdom - 3-5 Working Days
Europe 5-7 Working Days
USA 7-10 Working Days
Rest of the World 7-10 Working Days (may take longer depending on country)

Please note that during busy periods (Christmas etc) there may be delays, adding 2-3 days to the normal estimated timeframes.

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RETURNS POLICY & YOUR RIGHT TO CANCEL

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. 
If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.
This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

If you decide that an item is unsuitable, we are happy to offer a refund or exchange on items which are in their original condition, unworn and with the tags/labels still attached. Please note for hygience reasons we cannot accept the return of underwear.

Please ensure returns are packed in appropriately sized packaging which will not cause crumpling of the garment, excessively crumpled garments and/or with damaged labels/tags will not be accepted for return/exchange/refund.

Please contact us within 14 days of receiving your Order to notify us of a Returns/Exchange request.
For orders placed during November/December, you have until the 31st January to submit a returns request.

Returns Procedure if you do not have a Vedoneire Account: please leave a note inside your parcel with the below info: 

• Your invoice number 
• Date ordered 
• Your name, address, telephone number 
• Reason for return filled in on your Returns Form (incl with your original order) 
• If you require a refund or exchange  (for exchanges) include details of the item/size required 

Return To: 
Vedoneire Ltd. Greenhills Industrial Estate Walkinstown Dublin 12 IRELAND 
Telephone: 00353 1 4506955 

Return/Exchange Terms & Conditions: 
Please keep proof of postage. Your parcel is your responsibility until it reaches us, so we recommend using a Recorded Postal service which will track your shipment.

We cannot accept responsibility for parcels that get lost on the way to us.

Customers are responsible for the cost of returning items to us.

We are unable to refund delivery/postage charges for returning items that are unsuitable or don't fit (returns, exchanges). However if you've asked for a replacement/exchange item, you won't be charged again for shipping the replacement item back to you.

We aim to process returns/exchanges within 7 days but please allow up to 14 days for exchanges/refunds. If you are returning an item, please ensure that it has not been worn, the original labels and packaging are intact and the product is in the same condition as you received it.

Returns Procedure if you have a Vedoneire Account:
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

FAULTY ITEMS:
We aim to ensure our products are of the highest quality standard. However, if you consider a product is faulty or not as described, please inform us accordingly. This is a summary of your statutory legal rights. These are subject to certain exceptions.

Customers have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.
But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or delivery - whichever is later). 
After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement.

If your product is goods, for example clothing, shoes, accessories or underwear then goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:

IN SUMMARY:
You have the right to reject your item and get a refund within 30 days of purchase.
You could also ask the retailer/seller to repair or replace your item within six months of purchase.
But after the first six months the onus is on you to prove a fault was present at the time of purchase.

AFTER THE FIRST 30 DAYS:
If you're outside the 30-day right to reject, you have to give the retailer one opportunity to repair or replace any goods which are of unsatisfactory quality, unfit for purpose or not as described.
You can choose whether you want the goods to be repaired or replaced.
But the retailer can refuse if they can show that your choice is disproportionately expensive compared with the alternative.
If the attempt at a repair or replacement is unsuccessful, you can then claim a refund, or a price reduction if you wish to keep the product. 

WITHIN THE FIRST SIX MONTHS
If you discover a fault within the first six months after buying the product, it is presumed to have been there since the time of purchase - unless the retailer can prove otherwise. 
If an attempt at repair or replacement has failed, you have the right to reject the goods for a full refund or price reduction (if you wish to keep the product). If you'd prefer to keep the goods in question, you can request an appropriate price reduction.
In the first six months from when you buy something, the onus is on the seller to prove it was of satisfactory quality when you received it. 
It's not for you to prove that the item was not of satisfactory quality in order to get it repaired or replaced during the first six months after purchase.

AFTER SIX MONTHS OR MORE
If a fault develops after the first six months, the burden is on you (the customer) to prove that the product was faulty at the time of delivery. 
So to reiterate, six months after buying a product, the onus is on the customer to prove a fault was present at the time of purchase in order to claim a refund, repair or replacement.
In practice, this may require some form of expert report, opinion or evidence of similar problems across the product range. 
The retailer can also make a deduction from any refund for fair use after the first 6 months of ownership if an attempt at a repair or replacement is unsuccessful. 

When returning rejected/faulty products to us, please enclose your original proof of purchase/order number, name/address/telephone number and an explanation as to why you consider the rejected/faulty products breach your statutory legal rights.

When you have returned the product to us, our garment technicians will examine the product to determine if it breaches your statutory legal rights. If we determine that the returned product breaches your statutory legal rights, we will act in accordance with this.

If we are required by law to refund the price you paid for the products (including any basic delivery charges) then we will do so within 14 days, beginning on the day we determined that the product breached your statutory legal rights. We will issue the refund via the same payment method you used to pay for the products (unless you tell us otherwise). If, upon examination of the returned product, we determine that the product does not breach your statutory legal rights, we will return the product to you (i.e. without a refund, repair or replacement) at the address provided in the order process (unless you instruct us to the contrary) as soon as reasonably possible.

The outcome of a product examination will not apply to any defect in the products arising from: fair wear and tear; wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party; if you fail to store, maintain or use the products in accordance with the user/manufacturer's instructions; any alteration or repair by you or by a third party who has not been authorised to repair the product by us.

HOW DO I RETURN AN ITEM?
If you decide that an item is unsuitable, we are happy to offer a refund or exchange on items which are in their original condition, unworn and with the tags/labels still attached. Please note, for hygiene reasons we cannot accept the return/exchange of undergarments/underwear.

Please ensure returns are packed in appropriately sized packaging which will not cause crumpling of the garment, excessively crumpled garments and/or with damaged labels/tags will not be accepted for return/exchange/refund.

Please contact us within 14 days of receiving your Order to notify us of a Returns/Exchange request.
For orders placed during November/December, you have until the 31st January to submit a returns request.

Returns Procedure if you do not have a Vedoneire Account: please leave a note inside your parcel with the below info: 

• Your invoice/order number 
• Date ordered 
• Your name, address, telephone number 
• Reason for return 
• If you require a refund or exchange  (for exchanges) include details of the item/size required 

Return To: 
Vedoneire Ltd., Greenhills Industrial Estate, Walkinstown, Dublin 12, IRELAND 
Telephone: 00353 1 4506955
Email: sales@Vedoneire.com 

CAN I CANCEL MY ORDER?
You may cancel your order up to 14 days after you receive your goods (the 'cooling off' period) and receive a full refund including the original postage and packaging charges.
You should get a refund within 14 days of Vedoneire getting the goods back, or if you provide evidence of having returned the goods (for example, a proof of postage receipt with tracking from the post office).

A deduction can be made if the value of the goods has been reduced as a result of the customer handling the goods more than was necessary.
The extent to which customers can handle the goods is the same as it would be if they were assessing them in a shop.

WHO PAYS FOR THE RETURN OF MY ITEM?
The return costs are borne by the buyer (unless we sent an item in error).
We are unable to refund customers delivery/postage charges for returning unwanted items that are unsuitable or don't fit (returns, exchanges).
Vedoeire will refund the basic original delivery cost of getting the goods to you in the first place, but if you opted for enhanced service (eg Guaranteed Next Day Delivery), then Vedoneire only has to refund the basic delivery cost.


However if you've asked for a replacement/exchange item, you won't be charged again for shipping the replacement item back to you.
Please keep proof of postage. Your parcel is your responsibility until it reaches us, so we recommend using a Recorded Postal service which will track your shipment. 
We cannot accept responsibility for parcels that get lost on the way to us.

IF I WANT TO EXCHANGE MY ORDER DO I STILL PAY THE RETURNS COST?
The buyers bears the return postage costs, however we will ship your exchanged/replacement item free of charge back to you.

MY ITEM IS FAULTY, WHO PAYS THE RETURN COSTS?
If your item is faulty or sent in error, we will cover the costs of your return postage.
We will do this once we have received your returned item and received proof of your return postage costs.
We will then refund you the items original price (including shipping) plus your return postage costs. 

HOW LONG WILL IT TAKE TO GET MY REFUND/EXCHANGE?
We generally process exchanges/refunds as soon as we receive your returned item.
During busy periods we aim to process returns/exchanges within 7 days but please allow up to 14 days for exchanges/refunds.
If you are returning an item, please ensure that it has not been worn, the original labels and packaging are intact and the product is in the same condition as you received it.

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CURRENCY CONVERSIONS & INTERNATIONAL PRICING DISCLAIMER

The default currency of our store is GBP (pound sterling), and so charges to your credit/debit card/bank will be in GBP (pound sterling).
Likewise, refunds will be issued in GBP (pound sterling), this refund amount may be more or less than the purchase price due to fluctuations in exchange rates. Product prices do not include customs, or other duties.

Please note that your credit card company/bank may charge you a conversion fee from GBP (pound sterling) into your local currency.
We unfortunately have no control over any charges your bank or card provider may make & this is something you will have to approach your bank or card provider about.

So the currencies displayed on our store are for guide purposes only, the foreign currency (non GBP) information is provided to you for general information purposes only. 
Though we keep our site as current as we can, we cannot guarantee the accuracy , reliability, or completeness of the foreign currencies information displayed in the shopping cart prior to checkout.

By this, we mean it may not always match due to fluctuations in exchange rates. However, rates are refreshed approximately once an hour and pulled from XE.com. Furthermore international orders are charged at the time you place your order.

 

 

Returns Procedure if you have a Vedoneire Account:
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Vedoneire Ltd. Greenhills Industrial Estate Walkinstown Dublin 12, Ireland 
Telephone: 00353 1 4506955  - Email: customercare@vedoneire.com
VAT Registered: IE4802363S. Company Registered: 108759

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